Spaceships Terms & Conditions

2011-12 Terms and Conditions

This document contains a summary of some of the Spaceships Rental Conditions for 01 April 2011 to 31 March 2012. For full detailed conditions refer to the conditions outlined in the Rental Agreement at pick-up. All prices quoted in this document are in New Zealand dollars. 

Protection Package

Standard insurance is included with the daily hire charge of your Spaceship; the hirer is responsible for the excess. You are fully insured in case of an accident or loss of contents (this excludes your personal belongings) for damage to the vehicle or to the property of a Third Party. This covers the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, theft of the vehicle, fire, break in or vandalism. The insurance excludes items belonging to the hirer, damage to the roof and under-body of the vehicle, and damage to the tyres and glass.

You may also still be liable for the hire cost of the Spaceship for the period it is under repair when an accident is deemed to be your fault. This excess applies in respect of each claim, not rental. In cases when the hirer is deemed to be at fault, you may still be liable for the cost of towage to our depot in Gordonton, Waikato. Accident reports will need to be filled in and reported to us within 48 hours of the accident occurring, failure to do so may result in an admin fee of $100 being charged on top of the excess. Please remember - you must advise Spaceships as soon as an accident or incident with your vehicle occurs.

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that you have personal travel insurance while travelling in space. If an accident occurs where a third party is at fault, the liability of Spaceships Ltd or its agents, extends to either replacing your vehicle with a similar one, or refunding your hire charge for any days you lose the total use of the vehicle (subject to availability). In the event of an accident where the hirer is deemed at fault it is at the discretion of Spaceships Ltd as to whether we choose to release another vehicle to you following an accident; the remaining hire charge will not be refunded to the customer in these instances. For minor accidents where vehicles are off the road for up to 4 days for repairing this downtime/loss of potential revenue can be charged to the client by Spaceships. This is on a per incident basis dependant on the circumstances. Spaceships Ltd recommends the New Zealand police are called in all cases to lodge the accident and ensure all information is correct and accurate. Failure to involve the police could result in Spaceships not refunding any money for unused hire days.

Standard Excess

We take an excess from your credit card when you pick up your Spaceship based on the age of the youngest driver. This is the insurance excess the driver or any other driver of the Spaceship is liable for if an accident occurs during your Spaceship hire. We do not deduct the bond from the credit card, but merely freeze the funds to deduct in the event of an accident. The funds are then released when the vehicle is returned provided no damage has occurred. Please note that it may take up to 7 days before the funds on your credit card are accessible. The full excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Spaceships Ltd is successful in recovering the costs of the damages from the Third Party. Please note: insurance is not compulsory in NZ therefore if you are hit by an uninsured driver you may still be liable for the excess.

Spaceships's rental charge includes a Standard Excess of:

- NZ$2,500 (18-20 year old drivers)
- NZ$2,000 (21+ year old drivers)

A Bond of NZ$2,000 / NZ$2,500 will be collected from you at the time of entering into the Rental Agreement. Payment of this Bond is only accepted by credit card. The Bond will be taken as credit card imprint with authorisation (which freezes the fund to deduct in the event of an accident or damage).

Excess Reduction Options

An option to reduce your excess is to pay a non-refundable Full or Half cover option. This will reduce the excess and is capped at a maximum amount for the hire period. All insurance cover is on a per incident basis. If an accident occurs you will then be liable for the full excess for the remaining days of your hire which means that you must report any incident to Spaceships Ltd as soon as it happens.

A credit card imprint is required on all rental agreements (even with a bond waiver – this covers deliberate damage, late returns and traffic infringements).

1) Drivers 18-20 years

2) Drivers 21+ years

Windscreen Cover

Windscreen damage is not covered by the standard hire insurance but is included in the All-Inclusive Liability option. An additional non-refundable premium of $5.00 per hire day (maximum of $175) will cover you for the loss or breakage of the front windscreen. This cover EXCLUDES the sunroof and all other glass windows and mirrors.

Roof Pod Bond

There is a separate Bond of $1000 to cover any damages to the Roof Pod. This cannot be reduced. None of the Liability Reduction Options including the ‘All Inclusive' include the roof pod.

Security Deposit (Bond)

A Security Deposit (Bond) is payable at pick-up. The Bond can only be paid with credit card and must be in the name of the primary hirer.

1) Standard Excess: $2,000 Bond / $2,500 Bond payable by credit card only (imprint with authorisation).

2) Inclusive Option: No Bond taken but credit card imprint still required at pick-up.

*** Please keep in mind that the Excess (and relevant Bond) applies in respect of each claim, not per rental. Therefore you may need to put up multiple Bonds if you have multiple accidents or damage claims while on hire. ***

The Bond is unfrozen when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Excess. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.

Your Full Responsibility

At all times you will be responsible for:

• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle accident.
• Damage caused to the appliances and fixtures inside the vehicle unless in the case of a motor accident.
• Damage caused to the Vehicle by the renter's willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the sunroof, overhead or underbody of the vehicle, unless Inclusive Option is taken.
• Damage to the roof pod.

__________________________________________________________________________

Rates

When a rental moves from one rate season into the next, the calculation is on both rates.

Rental Charges

Rentals are charged per calendar day. Day of pick up and day of drop off are included as days of rental regardless of time of pick up and drop off. 

Branches

Spaceships has campervan branches in Auckland, Christchurch and Queenstown.

Branches are open between 0900 and 1600 daily.

Exceptions: All branches will be closed Christmas Day and New Year's Day.

We will have key drop off points in place at Auckland and Christchurch depots to allow you to continue to return your Spaceship between the hours of 9am and 4pm on these days. Failure to return your Spaceship between the allocated times (9am – 4pm) will result in an additional day's hire being charged and no responsibility will be taken by Spaceships Ltd for any damages claimed to have happened during this time. Returning during our allocated times means the vehicles are able to be parked on site at our depot and monitored by our 24 hour CCTV security system. We recommend pre-arranging to use the key drop point to allow us to aid you in booking any taxis or shuttles from our depot to your required destination.

Any unreported damages will be charged to the credit card on file the following day, once we have checked over the vehicle. If you are using this drop off point, we please ask that you take the time to fill in the survey located in the Space Survival kit to inform us of your Spaceships adventure. You are also encouraged to email us to inform us of any positive or negative experiences or issues you had while travelling in your Spaceship. (please note, any outstanding refunds will also be processed the following day for your convenience).

Early return of a Spaceship does not entitle the hirer to a refund of the unused portion of the rental.

Late Penalties:
- $50 per hour after 4pm.
- 3 x daily rental for each calendar day thereafter.

Transfer

Vehicles must be collected and returned to our branches (not airports).  Airport transfers to the Spaceships branch on the day of pick-up are included in the rental price. (Return Airport transfers are not included). 

Rental Duration

The minimum rental for all vehicles is 5 days.

The minimum rental for one-way rentals is 10 days.

Exceptions:

Between 01 November and 31 March, the minimum is 10 days (14 days for one way rentals).

Minimum rental periods are subject to change during peak seasons.

One Way Rentals

Currently there is no fee for one-way rentals for Auckland and Christchurch rentals, but this is subject to change at Spaceship's discretion.

For rentals involving Queenstown, a $200.00 one way fee applies for rentals up to 13 days. The fee is waived for 14+ day rentals.

GST

Our rates include 15% GST and 3% tax levy.

Credit Cards

Our preferred payment method is by credit card. We accept Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 1.5% on any transaction, including any debited Bond. American Express and Diners Club will incur an additional 3% surcharge fee on any transaction, including any debited Bond.

Exchange Rate / Currency Variations

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Spaceships do not accept any Excess for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's Financial Institution.

Multiple Rentals

Spaceships can offer multiple hires if you wish to hire more than once in New Zealand. If you hire in New Zealand and Australia, you receive 1 free day off the second rental. For example, if you hire in New Zealand and then hire in Australia, you receive 1 day free off your Australian rental.

Age Restrictions

The minimum age to drive the vehicle is 18 years.

Driver's Licence

- A current and full state or national driver's licence is required per driver at pick-up. - Provisional licences are not accepted.
- Copies or translations of driver's licences are not accepted.
- If the licence is not readable in English, an international driver's licence or accredited English translation must accompany the original licence. (All foreign driver's licence holders must carry an English translation of their licence in order to drive on New Zealand roads).
- You do not have to have held your full licence for a minimum amount of time.

Kitchen and Personal Kits

Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils and tea towels).

Bedding includes: 1 x duvet (double), 1 x fitted bed sheet (double), 2 x pillows with pillow case. Towels are not included. (Extra bedding is provided for the 4 Berth Spaceship).

Maps and Campground Guides

Each vehicle is supplied with a complimentary road map as well as campground guides.

For campground information, please see:

www.top10.co.nz
www.holidayparks.co.nz
www.kiwiholidayparks.com
www.familyparks.co.nz

Spaceships clients receive special discounts at “space stations” (i.e. businesses affiliated with Spaceships). Please refer to the Spaceships Survival Kit provided at pick-up.

Vehicle Consultation

On pick-up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Spaceships Survival Kit

All Spaceships come with a Space Survival Kit including a Spaceship instruction manual (‘It's not Rocket Science'), Route Planning and instruction DVD and other intergalactic goodies to make your space travel more enjoyable.

Child Seats

It is a legal requirement in New Zealand that all children under 7 years must be properly restrained in an approved child seat that is appropriate for the age and size of the child. If a child seat is not available, the child cannot travel in the vehicle.

Baby Capsules

Baby capsules are not permitted in any Spaceships vehicle.

Baby Seats

8-15kg babies can be sitted in a baby seat (fitted to the rear seat behind driver's seat with 3-point seatbelt). Spaceship cannot accommodate children under 1 year of age.

A baby seat cannot be fitted to the front passenger seat. A baby seat cannot be fitted to the second rear seat (lap belt only).

Booster Seats

14-26kg children can be sitted in a booster seat (fitted to the rear seat behind driver's seat with 3-point seatbelt).

A booster seat cannot be fitted to the front passenger seat. A booster seat cannot be fitted to the second rear seat (lap belt only).

NO FOOD IS TO BE CONSUMED IN THE CHILD SEATS . A cleaning fee of $50 will be incurred if seat is returned excessively dirty.

L.P. Gas BBQ / Bottle

A 4kg gas bottle is provided full at the beginning of the hire. The gas bottle must be returned full, unless the Inclusive Rate has been booked. If the Inclusive Rate has been booked, the gas bottle can be returned empty.

The vehicle has been fitted with a gas fuelled BBQ. The gas is highly flammable and you must ensure the gas valve is fully closed at all times other than when the BBQ is ignited and in use. The BBQ must only be used when fully extended OUTSIDE the vehicle and will cause a safety hazard if used inside the cabin area. Please exercise extreme caution with matches, lighters or cigarettes in the vicinity of the gas bottle.

Travel Restrictions

Spaceships can only be driven on tar sealed/bitumen roads. Please note that vehicles are not covered by insurance when travelling on the following roads:

- Skippers Road (Queenstown)
- Ball Hut Rd (Mt Cook)
- Ninety Mile Beach (Northland)

Spaceships reserves the right to restrict vehicle movements in certain areas due to adverse road or weather conditions at its discretion.

Change of Vehicle

Spaceships reserves the right to substitute a comparable vehicle or superior vehicle at no extra cost.  This shall not constitute a breach of contract, and does not entitle the renter to any refund.

Vehicle Category

Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade

Should the renter decide to take a lesser vehicle than booked they will not be entitled to any refund.

Roadside Assistance

If you have any mechanical troubles in space we provide free AA 24 hour roadside assistance. The AA will assist you free of charge for any MECHANICAL issues you may have during your travels. A call out fee of $85 applies, payable by the hirer should you require assistance for any non mechanical issues including:

Locking keys in vehicle, loosing keys, running the battery flat, punctures to tyres, running out of fuel or putting the wrong fuel in the vehicle, requiring towage due to getting vehicle bogged. Any costs you incur for minor repairs (excluding non mechanical repairs above) we will give you a refund (up to NZ$100); you just need to produce receipts.

You must contact us immediately if any major repairs are needed for your Spaceship. Failure to do so may compromise any claim that may eventuate after the hire is finished.

Spaceships Ltd is only liable for refunding the time that the vehicle was actually in repair and will not pay for alternative accommodation or food requirements during that time. If your DVD/CD player, fridge, water pump or cooker malfunctions while you are travelling they are not considered mechanical breakdowns and downtime will not be paid for these items. Retrospective claims will not be accepted by Spaceships Ltd.

Repairs

Any costs you incur for minor repairs (excluding non mechanical repairs above) we will give you a refund (up to NZ$100) but you need to produce receipts.

Traffic Infringements
Spaceships will hold your credit card imprint for 30 days after the vehicle has been returned in case any traffic infringement notices are presented to Spaceships Ltd for your hire period. We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on the return of the vehicle.

The hirer will incur a $75 administration charge for each speeding or parking infringement that is received during the hire period. This charge does not in any way cover the actual infringement costs, for which the hirer will remain liable. The $75 charge will be deducted from the hirer's credit card on receipt of the infringement. In the case that you have left a cash bond, $150 will be retained for 21 days to cover any staff administration costs in the event that infringements are received. This money will be deposited back to your credit card after 21 days if no infringements are received less $75 to cover staff administration. If an international bank transfer is required $20 will be deducted to cover this cost.

The speed limit in New Zealand on the open road is 100 km per hour and in residential or
Built-up areas the limit is 50 km per hour unless otherwise indicated.

Limit of Liability

In the event of no alternative vehicle being available to the renter our Excess is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Travel Insurance

Spaceships strongly recommends that clients ensure they take out the highest level of Travel Insurance.

Animals

No animals are permitted in our vehicles, excluding guide dogs.

Important

Spaceships reserves the right to refuse any rental at our discretion.

Cleaning

Please ensure that you return your vehicle free of rubbish. Vehicles that are returned excessively dirty will incur a cleaning charge of $75. “Excessively dirty” will be determined by the manager of the depot you return to and are defined by “mess, stains and odour” those are difficult to remove from the vehicle.

No Smoking

Spaceships are a smoke free zone. If a Spaceship is returned and smells of smoke a $75 cleaning fee will be charged to the credit card on the rental agreement.

Booking Amendments

Booking amendments made prior to pick-up are subject to vehicle availability and may result in rate adjustments.

Rental Extension

If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at an Spaceships Branch immediately on confirmation of the rental extension. The additional days will be charged at the applicable rate (as advised by Spaceships) available at the time of the extension.

Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Additional Equipment

To be requested at time of reservation and paid by customer on pick up at branch:

• Camping Chair: NZ$15.00 per rental
• Camping Table: NZ$30.00 per rental
• Combo Deal (1 Table and 2 Chairs): NZ$50.00 per rental (save NZ$10.00)
• Camping Tent: NZ$80.00 per rental (no mattresses)
• Esky/Cooler: NZ$20.00 per rental
• Thermos/Flask: NZ$5.00 per rental
• Oil Heater (mains plug required): NZ$25.00 per rental
• Mains 240V Plug (power cord): NZ$50.00 per day
• Solar Outdoor Heated Shower: NZ$25.00 per rental
• GPS Navigation: NZ$10.00 per day
• Snow Chains: Not available for hire
• Portable Toilet (including chemicals): NZ$75.00 per rental

Rates/Terms/Conditions/Vehicle Specifications

Are subject to change without notice.

Branch Locations

Spaceships Auckland Branch
60 Walls Road
Auckland
Phone: (09) 526 2130
- Distance from Airport: 17 Kilometres
- Distance from City: 9 Kilometres

Spaceships Christchurch Branch
237 Lichfield Street
Christchurch
Phone: (03) 377 6192
- Distance from Airport: 11 Kilometres
- Distance from City: 1 Kilometre