This document contains a summary of some of the Kea Rental Conditions. For full detailed conditions refer to the conditions outlined in the Rental Agreement at pick-up. All prices quoted in this document are in New Zealand dollars.
Protection Package
Standard Liability
All KEA Campers vehicles come with comprehensive insurance cover. A bond of NZ$5,000 is taken to cover the excess in the event of any damage to our vehicle. The hirer will also be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered.
The bond can be paid by cash, traveller's cheques or credit card (see section “Important: Bond Payments By Credit Card”). The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
Important: Bond Payments By Credit Card
If the hirer does not choose to purchase an Excess Reduction option from KEA Campers, a bond of NZ$5,000 is taken. This bond is deducted from the customer's credit card when they pick up their KEA vehicle. When the vehicle is returned to KEA undamaged, the excess is refunded. Like other currencies, the NZ Dollar does fluctuate, sometimes by up to 3 or 4 cents in a period of only 3-5 weeks. Fluctuating exchange rates, the difference between buy and sell rates charged by banks as well as bank fees, may result in the amount refunded being different. KEA Campers is not liable for currency variations or bank transaction fees which may be payable, depending on the credit card provider.
- If the Bond was paid by credit card, the Bond will be refunded onto the credit card. Any currency fluctuations are not the responsibility of KEA Campers.
- If the Bond was paid with cash, the refund will be with cash.
- If the Bond was paid with traveller's cheques, the refund will be with cash or Kea company cheque.
KEA Campers offer the following two (2) options to reduce or waive the Standard Excess:
1) Excess Reduction 1
Excess Reduction 1 at $25.00 per day will reduce the excess for any damage to either vehicle Excess Reduction 1 at NZ$25 per day will reduce the excess for any damage to the vehicle to a maximum of NZ$2,000. The hirer, however, will be fully liable for demurrage - the daily rental rate for the period the vehicle is off fleet for accident repairs (max 7 days) - and for replacing or repairing damaged windscreens and tyres. Overhead and under-body damage on the rented vehicle is not covered.
A bond of NZ$2,000 is payable at the time of pick up and can be paid by cash, traveller's cheques or credit card: a manual imprint of the credit card will be taken. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
The total insurance charge is limited to a maximum of 50 days or NZ$1,250.
2) Excess Reduction 2
Excess Reduction 2 at NZ$35 per day will waive the excess for any vehicle damage and the cost of replacing or repairing windscreens and tyres. Overhead and under-body damage on the rented vehicle is also included.
A bond of NZ$500 is payable at the time of pick up. The bond is fully refundable on return of the vehicle to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle, with a full tank of fuel, the toilet cassette and waste water tank emptied and no equipment lost or damaged.
The total insurance charge is limited to a maximum of 50 days or NZ$1,750.
IMPORTANT:
The renter is fully liable for any damage to the KEA Campers vehicle or third party property if:
1. Any damage to the KEA Campers vehicle or third party property if the terms of the rental contract are breached;
2. Damage is caused by careless, wilful or reckless driving;
3. Damage is caused by driving under the influence of alcohol or drugs;
4. Damage caused by driving on restricted roads;
5. Damage to or loss of any personal belongings;
6. Damage caused by the use of incorrect or contaminated fuel;
7. Damage caused by water submersion or salt water damage caused through own fault.
In case of any damage to the KEA Campers vehicle or third party property a second bond will be collected to cover the excess for any subsequent damage.
In the instances of a manual vehicle being hired, the driver must be a competent and experienced operator of manual vehicles.
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Minimum Rental Duration and Costings
Minimum rental period: 5 days. (Minimum rental periods apply for one-way rentals).
Special period: minimum rental period of 10 days for travel between 20 December 2009 and 05 January 2010. Minimum rental periods are subject to change during peak periods.
Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off.
Rental Locations (Vehicle collection & return)
Locations: Auckland and Christchurch
Office Hours:
Monday to Friday/Public Holidays: 0800 to 1700 (last pick-up/drop-off is 1600)
Saturday/Sunday: 0800 to 1300 (last pick-up/drop-off is 1200)
(Late returns will be charged on a per day basis)
All branches are closed Christmas Day.
Transfers
Vehicles must be collected and returned to the Kea branches (not airports). Kea offers complimentary transfers to and from the Airport and selected hotels on the day of pick-up and drop off in Auckland and Christchurch.
- Airport pick-up: Please advise Salamanda Travel your flight arrival details (flight number and arrival time). Upon arrival at the Airport, proceed through Customs and make your way to the Arrival hall seating area, behind which the Kea driver will be waiting on the raised platform. The Kea driver will be holding a board with your name on it.
- Accommodation pick-up: Please advise Salamanda Travel your hotel address and preferred pick-up time. Important! Upon arrival in Auckland or Christchurch, please call Kea on 0800 52 00 52 (toll-free within New Zealand) to confirm the pick-up time and place.
One Way Rentals
One-way rentals are available between all branch locations (7-day minimum applies). A one-way rental fee of NZ$300 will apply for rentals between 01 October 2009 and 31 March 2010.
Driver's Licence
- A current and full state or national driver's licence is required per driver at pick-up.
- Provisional licences are not accepted.
- Copies or translations of driver's licences are not accepted.
- If the licence does not use English characters or does not have a photo, an international driver's licence must accompany the original licence.
- An accredited English translation will be accepted in lieu of an international driver's licence.
- The licence must have be valid for the whole length of the rental.
Age Restrictions
Drivers must be 21 years of age or over. There is no maximum age limit. Provided drivers meet the driver's licence requirements (outlined above), they are able to drive the Kea vehicle.
Road Restrictions
Campers/Motorhomes can only be driven on sealed/bitumen or well-maintained access roads.
No vehicles shall be driven on the following roads: Skippers Canyon Road, Ball Hutt Road, 90 Mile Beach, all unsealed ski access roads.
Smoking and Animal Restrictions
Smoking in KEA vehicles is strictly prohibited, and offenders will be charged a fume removal fee of NZ$500. Animals are also not permitted in any KEA vehicle and the same cleaning fee will apply.
Traffic Infringements
The hirer is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of NZ$25 for each infringement or penalty notice that has been redirected by KEA to the hirer.
Credit Cards
Kea accepts Visa, MasterCard, American Express and Diners Club. Kea currently do not charge any credit card fees but this is subject to change.
Repairs
Repairs of up to $100.00 may be effected without authorisation and will be reimbursed. Amounts above $100.00 require approval from KEA on-road assistance.
Vehicle Return
All vehicles must be returned to the agreed location, on the agreed date in clean condition with no damage incurred to the KEA Campers vehicle or third party property, with the toilet cassette and waste water tank emptied and no equipment lost or damaged. A fee of NZ$100 will be charged if the toilet cassette is not emptied or the vehicle is not returned in a reasonable condition.
Vehicles must be returned with a full fuel tank. Refuelling at our depot will be charged at NZ$3.00 per litre of fuel plus a handling fee of NZ$25.
Exchange Rate / Currency Variations
All credit card transactions directly through Kea are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. Kea do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter's Financial Institution.
Booking Amendments
- Prior to pick-up, Salamanda Travel can assist with booking amendments up until the date of pick-up. This is subject to vehicle availability and may result in rate adjustments. If rental dates are amended within 14 days of vehicle pick up, no refund will be made if the hire is shortened. If the pick up or drop off rental location is amended within 14 days of vehicle pick up, a relocation fee may apply.
- After pick-up, if the hirer wishes to extend the rental whilst on hire, they must contact Kea direct and obtain authorisation from the destination branch. Changes to the drop off rental location after the rental has commenced must be approved by KEA reservations. If approved a minimum charge of NZ$750 applies. This is subject to availability and any extra rental days are charged at Kea's standard (brochure) rates. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
Bedding
Bedding includes (per person), pillows, pillow cases, duvets, sheets and towels. You may wish to bring your own beach towel.
Living Equipment
Each vehicle is supplied with complimentary living equipment, including cooking utensils, pots/pans/frypan, plates & bowls, cups & glasses, gas kettle, electric kettle, dish cloth & brush, tea towels, bucket, dustpan & brush, electric toaster, cutlery, tin opener, corkscrew, gas lighter, coffee plunger, microwave cookware (applicable vehicles only), food containers and chopping board.
Vehicles also come with clothes hangers, clothes pegs, fire extinguisher, fresh water hose, waste water hose, biodegradable toilet chemicals and full LPG bottle. (You are responsible to refill the gas bottle(s) during your hire only).
Luggage
Soft bags are recommended for easier storage inside the vehicles. Or luggage can be stored at Kea rental locations free of charge at the owners own risk.
For a fee of NZ$35 per item it can be forwarded to the drop off location, if required. Luggage handed over to KEA Campers for storage, forwarding or transportation is done so at the owners own risk and KEA Campers accepts no responsibility for any damage, loss or delay in delivery of luggage.
Additional Equipment
To be requested at time of reservation and paid by customer on pick up at branch:
- Baby / Booster Seat: NZ$50.00 per rental
- Baby Capsule: NZ$50.00 per rental
- Beach Umbrella: NZ$20.00 per rental
- Camping Chair: NZ$20.00 per rental
- Camping Table: NZ$30.00 per rental
- GPS Navigation System: NZ$5.00 per day (min $75.00 and max $250.00)
- Snow Chains: Free of charge (on request)
- First Aid Kits: A first aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned, the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.
Bikes and Surfboards
Please advise if you wish to travel with bikes and/or surfboards inside the hire vehicle (vehicles do not come with bike racks or roof racks). Kea grant permission on a case-by-case basis and take into consideration the size of the hire vehicle, the length of rental and other factors.
With any bulky items, Kea does not accept any responsibility for any damage caused to the client's property. However clients are responsible for any damage that the bulky items cause to the rental vehicle, regardless of any Excess Package taken.
Caravan Parks and Campgrounds
For campground information, please visit:
www.top10.co.nz
www.holidayparks.co.nz
www.kiwiholidayparks.com
www.familyparks.co.nz
Kea clients receive a 10% discount at Family Parks (vouchers issued at pick-up).
Change of Vehicle
If, for reasons beyond our control, the reserved vehicle is not available, we reserve the right to substitute a comparable or superior vehicle at no extra cost to the client. This shall not constitute a breach of contract and does not entitle the hirer to any form of refund.
Taxes and Local State Tax
All charges include 12.5% GST. All rates and conditions are subject to change in accordance with changes in government taxes.
Please Note:
Rates and conditions may be subject to change. Whilst including the same facilities, some campers may have different layouts to those shown. All measurements and volumes shown are approximate. The information provided on this website is subject to change without notice.
Branch Locations
Auckland Branch
36 Hillside Road
Glenfield, Auckland
- Approximately 40 minutes from the Airport
- Approximately 10 minutes from the City
Christchurch Branch
3 Export Avenue
Harewood, Christchurch
- Approximately 10 minutes from the Airport
- Approximately 20 minutes from the City
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